Upgrading to Airtel V-Fiber. A Big Mistake

Airtel launches VDSL broadband in Chandigarh which supports speeds up to 40Mbps. After seeing a flyer on the road outside my house, I decided to immediately upgrade my current 8Mbps stable broadband connection to Airtel V-Fiber as I was an extremely satisfied Airtel broadband customer.

Airtel charges Rs. 500 (Rs 100/Month) for a new VDSL modem and the basic plan remains the same.

After upgrading to V-Fiber, I was excited to test the new connection but, all my excitement died as I ran a speed test. Speeds were awful, pathetic, and extremely slow. A 40Mbps connection getting speed of 4Mbps was extremely disappointing. I asked their engineer about this and he said that this is temporary and the connection will work normally after a couple of hours but it didn't.

The Same day, I raised a complaint about slow speed and the next day a confused engineer paid a visit to my home and said, "According to me everything is fine." This happened for the next two days, complaints were made and confused airtel engineers visited my home but it didn't resolve my problem.

At this point, I realised that the connection was not only slow but was extremely unstable with frequent disconnections. I felt as if I'm using a BSNL or a Reliance broadband connection which sometimes works better than this connection.

So, after multiple complaints and visits, I was given an option to downgrade my plan to 16Mbps, just to test if the line and the modem are working fine. This connection was also the same.

Now, my plan was upgraded again to 40Mbps and the complete wiring of the connection was changed, which was also worthless.

Finally, I decided to reach the appellate authority and asked them to resolve this issue or disconnect the connection so that I could switch to a different service provider. To my surprise, the appellate executive was ready to disconnect my connection without giving any solution but I asked her to give me a solution and again she sent someone to my house and the cycle repeated.

After doing some research on the internet I found out that V-Fiber is problematic all over India and customers are facing the exact issue.

If you are planning to upgrade to V-Fiber then don't, better to stay with the ADSL connection or best to switch to some other service provider.